Shipping & Returns

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FREE SHIPPING on Orders Over $50.00   (Lower 48 States)

 

Shipping

The muselhaus brand offers US and Worldwide shipping options to satisfy our global community.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the chosen shipping provider, shipping date estimates may appear on the shipping quotes page. 

International buyers, please see an important message below on customs/taxes/duties. 

All orders will be processed within 2-3 business days.  Processing may take longer during holiday seasons, for larger orders or out of stock items.  

Shipping terms are based on the shipping option chosen at time of check out.

International Members

Please take note: All customs, duties, taxes and border charges are NOT included in the retail or shipping price of your purchase.  These charges are the responsibility of the BUYER to pay.  Please check with your country's custom officials to identify the additional costs you will be responsible for.

support@muselhaus.com

Returns Policy

If there is a discrepancy with any order, muselhaus must be contacted within 48 hours of delivery of the purchased item.  Purchased items must be returned in its original packaging and in new condition.  If item is not in new condition, the item is not eligible for return.  Buyer is responsible for all shipping/handling charges for returns, unless muselhaus sent a damaged or incorrect item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.